FREQUENTLY ASKED QUESTIONS 

So, what can I expect?

Our motto is: "Fun. Friendly. Fierce" so prepare to work hard but feel welcomed, smile and have a laugh. The first 40 minutes we are jumping, and the last 20 minutes we tone the body by lying on the trampolines. There are beginners in every session too, so don't worry about feeling self-conscious – you'll see everyone bouncing at their own pace. It usually takes 3 sessions to get used to all the bouncing and recognise the moves so stick with it... but here's a warning: its addictive!

how can I book a class?

All classes must be booked in advance via our online booking page. Cash payments cannot be accepted on arrival. 
Head to 'Book A Class' to view the full address and timetable details of all of our studio’s -  just use the drop-down menu to select your chosen location and to view pricing and availability information specific to that studio.


You can book yourself a Single Session OR a Class Pass in order to secure 6 sessions at a discounted price.
Here is some more info on the Class Pass:

- For use on classes occurring within 30 days of the first class booked
- Individual use only
- One use allowed per class
- Can only be used at the studio location it was purchased at

To buy a Class Pass:
- Select a 'Single Session' ticket PLUS the 'Class Pass' option to kick off your 6 sessions. 
- Choose your remaining classes whenever you like within your 30 day period - the booking system will remember that you have a Class Pass and will deduct the session from your Pass until either all sessions are used, or the Pass expires.

how can I book an online virtual class?

((B)) @ HOME online classes are available at scheduled times throughout the day. 

 

The booked class will become available at the start time of the allocated session and it will end at the finish time by automatically expiring on screen.

 

How to book an online class.:

- On our website go to: 'BOOK A CLASS > ONLINE CLASSES

- Choose session day/time and get a discount for 'Class Pass' or choose 'Single Session'.

- Enter your details carefully (viewing access is sent to your email).

- To access your class, go to your confirmation email. Click on the green 'View Booking' button.  This will open your Bookwhen account in your web browser where you'll then click on the green 'View booked event' button

- You'll be watching on the device you did this on. You don't need to download any software, it can play simply using any online device.

how can I book a multi class pass to save money?

Book our Class Pass in order to secure 6 sessions at a discounted price!

- For use on classes occurring within 30 days of the first class booked. Example: you book a class on the 1st of the month, you have until the 30th of that same month to use it!
- Individual use only and one use allowed per class, no sharing - this one is all for you!
- We do have lots of ((B)) studios but you can only use this pass at the studio location that it was purchased for.

 

Still wondering how to buy a Class Pass?...
- Select a 'Single Session' ticket PLUS the 'Class Pass' option to kick off your 6 sessions. 
- Choose your remaining classes whenever you like within your 30 day period - the booking system will remember that you have a Class Pass and will deduct the session from your Pass until either all sessions are used, or the Pass expires.

WHAT DO I WEAR AND BRING WITH ME?

Standard gym attire with trainers. And ladies, a good sports bra is imperative with all that bouncing around! Bring a water bottle, plus a towel if you like, and most certainly a good sense of humour.

SHOULD I EAT BEFOREHAND?

It's recommended you don't eat too heavily an hour or so before your class for a more comfortable session. Bananas are a great snack for a good source of natural energy or try a granola bar or protein shake.

I'M REALLY UNFIT, CAN I STILL ATTEND?

Yes of course! To make ((BOUNCE)) easier you just bop along lightly, barely lifting your feet off the mat or to intensify the workout you push down really hard. The point is to enjoy exercise and our purpose is to motivate you but you're welcome to stop and rest at any point. We usually break for a quick drink every 4 or so songs as ((BOUNCE)) is programmed in intervals of 15 minute sets for a H.I.I.T workout. Remember it's YOUR class so go at YOUR pace, contact us if you'd like more support and we can chat or send you our Physical Activity Readiness Questionnaire to best prepare.

CAN I COME IF I'M PREGNANT OR HAVE AN INJURY?

Many health professionals recommend rebounding as a preferred method of exercise during pregnancy or when recovering from an injury due to the incredibly low impact of bouncing. Our disclaimer requires you to agree participation with your GP first according to your specific needs. Every body is different and what exercise works great for someone may not suit another – only your own physician can stipulate individual medical needs. Please also mention any concerns to your Instructor before class starts so we can offer you guidance or alternatives throughout and support you with a little extra TLC during the session. 

WHAT'S THE MINIMUM AGE?

Children aged 8+ can participate in any of our regular classes, but children under 16 need adult supervision.

HOW SOON AFTER GIVING BIRTH CAN I ATTEND?

If you give birth naturally it's 6 weeks, or 12 weeks for a c-section. However our disclaimer requires you to clear participation with your doctor first according to your specific needs. Please also mention your recent pregnancy to your Instructor before class starts so we can offer you guidance or alternatives throughout and support you with a little extra TLC during the session.

WHAT IS THE MAXIMUM WEIGHT FOR THE TRAMPOLINES?

125 kg (approx 19 stone).

WHAT DOES 'CHILD FRIENDLY' MEAN?

Sessions where kids of any age can attend in the studio while you workout. Toys, food, prams etc are all welcome with no pretentiousness to deal with! Some mums stop to breastfeed, others are managing potty runs or just needing to give cuddles in between jumping along. There's likely to be a tantrum or two, or sharing your trampoline with your little one – the Instructor just carries on, no-one minds! You don't have to be a mum to come along, the workout is still the same!

WHAT IS THE RIGHT TECHNIQUE?

The most effective way to ((BOUNCE) is to bend your knees, lean forward, tighten your tummy and push hard from the knees deep into the trampoline mat. If you're bouncing on the balls of your feet slightly you'll have more control engaging the abs every time you jump you'll be working the tummy too. Speak with your instructor on arrival at your first class and they will happily run through the correct technique with you.

WHAT IF I NEED TO CANCEL OR AMEND MY BOOKING?

You can amend any pre-booked LIVE VENUE class to another session with these terms: 

• Changes can only be made up to 24hrs prior to your booked class time.
• The new class must be within 6 months of the initial class.
• You can only amend session of the same value, at the same location.
• Bookings can only be transferred once, not repeatedly.

You can amend any pre-booked ((B)) @ HOME ONLINE class to another session with these terms: 

 

• Changes can only be made up to 24hrs prior to your booked class time.

• The new class must be within 6 months of the initial class.

• You can only amend to a session of the same value.

• Bookings can only be transferred once, not repeatedly.


To move any class you've booked simply: 
1. Go to your email booking confirmation
2. Click on View Booking
3. Ticket Options
4. Transfer
5. Select date and click Save to confirm the transfer

Please note, all confirmed bookings are non-refundable. This is as advised in the Booking Terms & Conditions, which must be read, understood, and agreed to by all participants prior to booking confirmation.

Please do not click 'CANCEL' on your booking unless you wish to fully release your space, as this space will then become available to others! 
Note: Cancelled bookings cannot be reinstated, transferred, or credited.

WHEN WILL I RECEIVE MY ORDER FROM THE BOUTIQUE?

For most items in the Boutique, unless otherwise specified, will be despatched to you within 7 days, within the UK, and up to 3 weeks for the rest of the world. If you have not received your order after the specified time-frame, please reply to your order confirmation or shipping notification email so that we have your order details and we can look into it for you.

Our exclusive ((BOUNCE)) leggings are sent from a different warehouse to our other merchandise, so these items will often arrive in different parcels. Please allow 7 working days for the delivery of most items, unless otherwise specified on the product page. If you have not received your order after the specified timeframe, please reply to your order confirmation or shipping notification email so that we have your order details and we can look into it for you.

can I click & collect my order?

Collections are available from our Harlow HQ, 17 Perry Road, CM18 7NR

Monday - Friday, 9:15-11:15 am and 6:30-7:30 pm.

No order can be collected prior to receiving the 'Ready for Collection' email.

For pre-sales, please email bounce@bouncefitbody.com to ensure your item is in stock.

Please do not travel to HQ without confirmation that your order is ready.

 

On arrival, please park in the ((BOUNCE)) car park & ring the doorbell. Our staff will collect your items for you. Just make sure you have your order reference to hand.

WHAT IS YOUR RETURNS POLICY FOR THE BOUTIQUE?

We offer FREE tracked Returns and Exchanges.

- Please visit the ((BOUNCE)) returns portal HERE, and fill in your details to print your returns label or create a QR code.

- Please also ensure that your Returns Card is complete and inside your parcel.

- Drop off at your local Post Office Branch or a Royal Mail Customer Service Point.
- We will then send you an email to notify you that we have received your returned item and whether it has been approved.

- Your return/exchange will be processed in approximately 14 working days
 

We offer exchange of size on all full priced items* within 14 days of receiving your item, as long as the product is...

- Unworn and unused, in the original condition, including tags still in tact.

- Clean, with no stains or marks.

- In the original packaging, or similar.

- Items for exchange must be received back to us within 14 days of your notice to exchange. 

*No returns on gift card purchases or sale items.

If you do not have a Returns Card then please reply to your Order Confirmation or Shipping Notification email, including the size you wish to exchange for and the reason for return.

If you receive a faulty or damaged item, please reply to your Order Confirmation or Shipping Notification email with details of the fault or damage. Please include a photo where possible. Returns on faulty items will only be accepted if the item is unworn, in original condition with tags and packaging.