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For most items in the Boutique, unless otherwise specified, will be despatched to you within 7 days, within the UK, and up to 3 weeks for the rest of the world.

Our exclusive ((BOUNCE)) leggings are sent from a different warehouse to our other merchandise, so these items will often arrive in different parcels. Please allow 7 working days for the delivery of most items, unless otherwise specified on the product page.


If you have not received your order after the specified timeframe, please reply to your order confirmation or shipping notification email so that we have your order details and we can look into it for you.



Collections are available from our Harlow HQ: 17 Perry Road, Essex, UK, CM18 7NR

Monday - Friday 9:00 - 11:00 am & 6:00 - 7:30 pm

Saturday - Sunday 9:00 - 10:00 am.

No order can be collected prior to receiving the 'Ready for Collection' email.

For pre-sales, please email to ensure your item is in stock.

Please do not travel to HQ without confirmation that your order is ready.


On arrival, please park in the ((BOUNCE)) car park & ring the doorbell. Our staff will collect your items for you. Just make sure you have your order reference to hand.



We offer fuss-free tracked Returns!
- Returns are accepted for refunds only within 14 days of the order being delivered. 

- Visit the returns portal HERE. Fill in your details, print your returns label & drop at your local post office. 
- Ensure your Returns Card is complete and inside your parcel.
- An email will be sent once your return has been received & your refund will be processed, if eligible, in approx 14 working days. 
- A deduction of £3.50 will then be taken from your refund to cover the cost of this fuss free convenience.
Refunds are accepted as long as the product is:
- Unworn, unused, in the original condition & all tags still in tact.
- Clean, with no stains or marks.
- In the original protective packaging, or similar.

*Returns for refund only. No returns on gift cards or sale items. 

If you do not have a Returns Card please reply to your Order Confirmation or Shipping Notification email notifying us of your return. 

If you receive a faulty or damaged item, please reply to your Order Confirmation or Shipping Notification email with details of the fault or damage. Please include a photo where possible. Returns on faulty items will only be accepted if the item is unworn, in original condition with tags and packaging.

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