For most items in the Boutique, unless otherwise specified, will be despatched to you within 7 days, within the UK, and up to 3 weeks for the rest of the world. If you have not received your order after the specified time-frame, please reply to your order confirmation or shipping notification email so that we have your order details and we can look into it for you.
Our exclusive ((BOUNCE))™ leggings are sent from a different warehouse to our other merchandise, so these items will often arrive in different parcels. Please allow 7 working days for the delivery of most items, unless otherwise specified on the product page. If you have not received your order after the specified timeframe, please reply to your order confirmation or shipping notification email so that we have your order details and we can look into it for you.
We offer exchange of size only on all full priced items* within 14 days of purchase if the following conditions are met:
• Items must be unworn and unused, in the original condition that you received it including tags still in tact.
• Items must be clean, with no stains or marks.
• Items must be in the original packaging, or similar.
• Items for exchange must be received back to us within 14 days of your notice to exchange. You are responsible for the return postage cost.
*No returns on gift card purchases or sale items.
This policy is valid for 14 days only, and we are unable to offer returns after 14 days.
To request an exchange, please complete the returns card that was enclosed with your order, if you do not have one then please reply to your Order Confirmation email or Shipping Notification email so that we have your order details. Please include the size you wish to exchange for and the reason for return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please do not send your purchase back to the manufacturer, or contact them to arrange a return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether it has been approved. We will then ship out your replacement item within 14 working days.
If you receive a faulty or damaged item, please reply to your Order Confirmation or Shipping Notification email with details of the fault or damage. Please include a photo where possible. Returns on faulty items will only be accepted if the item is unworn, in original condition with tags and packaging.